CONTACT US
Contact us by e-mail
E-mail us at info@fruits-passion.com
Contact us by telephone
| Canada: |
1-800-276-9952 |
| United States: |
1-866-638-8417 |
| Taiwan: |
886 2 8773 8800 |
| Other countries: |
450-638-2212 |
| Independent retailers |
1-866-638-8417 |
| |
| Head office opening hours: |
Monday to Friday, 9 a.m. to 5 p.m. (EST) |
Contact us by mail
The postal address of our head office in Canada is:
Fruits & Passion
21 Paul-Gauguin
Candiac, Québec
Canada
J5R 3X8
For the addresses of our offices around the world,
click here.
For our boutique addresses,
click here.
PURCHASES AND RETURNS
1. Check out
Any items you place in your shopping basket during your visit to
fruits-passion.com will appear in your shopping basket when you proceed to
check out. If you do not wish to order all of the items in your basket, view
your basket and then click Delete beside the product you wish
to remove. Clicking Check out will take you through a process
involving five easy steps; your credit card information is only verified in the
final step.
Your credit card will be billed when we process your order. Your order will not
be finalized nor will your card debited unless you click Check out
in the final step of the process.
2. Payment and billing
We are unable to accept payments by cash or cheque for online transactions.
Fruits & Passion.com accepts the following credit cards:
- The purchase price for each product ordered is the one that appears alongside
that product on the web site, in American dollars (fruits-passion.com United States).
- The purchase price for each product ordered is the one that appears alongside
that product on the web site, in Canadian dollars (fruits-passion.com Canada).
- The cost of delivery and all applicable sales taxes are over and above the
product price (except where it is indicated that delivery is included).
- Fruits & Passion reserves the right to change the price of any product
offered on the Web site at any time and without prior notice.
U.S. residents who want to have a parcel delivered to Canada must shop on
the Canadian site and pay for their purchases in Canadian dollars (CAD).
Canadian residents who want to have a parcel delivered to the U.S. must shop
on the American site and pay for their purchases in American dollars (US).
U.S. residents who shop on the Canadian web site may calculate the approximate
product price in U.S. dollars (USD) according to the following conversion
rates:
USD$1.00 = CAD$1.20*
or
CAD$1.00 = USD$0.80
Another good conversion method is to subtract 20%* of the price indicated in
Canadian dollars to obtain the approximate price in U.S. dollars.
* The conversion rates above are for illustration purposes only. The actual rate
will be determined by your financial institution on the date of your transaction.
3. Delivery charges
All prices indicated below are in U.S. dollars (US).
Click here for
the Canadian site delivery charges.
| Delivery address |
Regular delivery |
Express delivery |
| United States |
$8.00 US |
$29.00 US |
| United States |
FREE on orders over $75 US |
Fruits & Passion delivers to every State in the United States with the
exception of Alaska, Puerto Rico and Hawaii.
We do not deliver outside of Canada and the United States.
4. Product delivery
Fruits & Passion will deliver orders to the address provided by the customer
upon ordering.
The cost and speed of delivery may vary depending on the destination, the mode
of delivery, and/or product availability. Delivery time is calculated as of the
product's date of departure from Fruits & Passion offices.
Product delivery is subject to the corporate policies governing the delivery
companies used by Fruits & Passion, which presently include CanadaPost
within Canada, and UPS for the United States; as well as to the corporate
policies governing other delivery companies used by Fruits & Passion from
time to time.
Delivery will also be subject to policies concerning the signature of waybills.
If you are absent from the delivery location provided to Fruits & Passion,
it is your responsibility to pick up the undelivered products from any of the
above-mentioned companies in accordance with said company's policies.
| Canada (Québec and Ontario) |
4-7 working days |
| Canada (Maritimes) |
5-7 working days |
| Canada (Western Provinces) |
7-10 working days |
| Canada (Territories) |
10-20 working days |
| United States |
8-12 working days |
- No delivery shall be made to a post office box.
- We do not deliver outside Canada and United States.
- Fruits & Passion must obtain full payment for products prior to shipment.
United States
Fruits & Passion delivers almost in every States in United States, except for Alaska, Puerto Rico and Hawaï States.
International
We do not deliver outside Canada and United States.
5. Returns and exchange
You may return any Fruits & Passion product at any time up until the 30th
day after receipt of the said product on the strict condition that the product
has not been removed from its original packaging and that the packaging has not
been damaged (unless the product is defective).
Fruits & Passion Returns
21, Paul Gauguin St.
Candiac, Quebec
CANADA
J5R 3X8
Returned products must be accompanied by the invoice and order number. Subject
to the above, you need not provide any justification to Fruits & Passion
nor pay any penalty.
You must assume the cost and risks of product returns, unless Fruits &
Passion failed to deliver the
product ordered or if the product delivered is defective. In such a case, Fruits
& Passion will assume the costs and risks related to transportation,
provided that you use a transportation company that guarantees against losses
and damages.
6. Promotions
From time to time, Fruits & Passion uses promotional codes to offer
customers discounts or special offers. These promotional codes must be entered in the Promotional code
box at Step 4 of the check-out process.
The codes may be sent out by e-mail or published in magazines as part of an ad or joint offer.
SHOPPING
1. Shopping basket
Click here to view the contents of your shopping basket.
Should you leave the site by closing your browser without first proceeding to
the check out, you will lose the contents of your shopping basket.
IMPORTANT
When you add your first item to your shopping basket, a message will appear
indicating which site to use according to the delivery destination. Here's what
to do:
| Canadian Residents |
|---|
- If your order is to be delivered to an address in Canada, you must shop on the
Canadian site and pay in Canadian dollars.
- If your order is to be delivered to an address in the United States, you must
shop on the American site and pay in American dollars.
|
| United States residents |
|---|
- If your order is to be delivered to an address in the United States, you must
shop on the American site and pay in American dollars.
- If your order is to be delivered to an address in Canada, you must shop on the
Canadian site and pay in Canadian dollars.
|
2. Gift wrapping
Fruits & Passion does not presently offer gift wrapping. However, you may
choose to have a gift bag and tissue paper added to your order at no additional
cost, so that you may wrap gift items once you receive your order. Just put a
checkmark in the appropriate box when you reach Step 4 of the order process.
3. Options
You also have the option of receiving our product catalogue. Just put a
checkmark in the appropriate box when you reach Step 4 of the order process.
4. Search engine
To conduct a search, first choose your search type (i.e. by keyword, fragrance,
product line, or price). Please note that, for the search engine to work, you
must click the “OK” button to the right; hitting the “Enter” command will not
activate the search engine.
The search engine is not case-sensitive. As such, you can use the upper case,
lower case, or both cases to conduct your search. However, please ensure you
use the correct spelling in your search terms.
5. Site map
The site map may be useful if you are unable to find the product you are looking
for, or wish to get an overview of the site.
6. Special instructions
Certain products come with special instructions. If such is the case, details on
product use will appear in this section.
SECURITY AND CONFIDENTIALITY
2. Credit cards
Fruits & Passion has established state-of-the-art security measures in order
to protect you against the loss or unauthorized use of your data on file,
including credit card information. Fruits & Passion's Web servers use the
most advanced Secure Socket Layers (SSL) technology, which ensures highly
secure data transmission. Furthermore, Fruits & Passion servers are also
protected by firewall-type technology. Fruits & Passion is committed to
maintaining its hardware at the leading edge in order to ensure that you can
make secure transactions on the site at any time.
However, no security measure is perfect. You should be aware that there is
always a certain amount of risk that personal information provided to Fruits
& Passion may be disclosed without your consent, and as a result of no
fault on the part of Fruits & Passion. Fruits & Passion hereby waives
any responsibility regarding the disclosure of your personal information,
except in the event that such disclosure occurs as a result of negligence on
its part.
Please note that, for your security, no credit card-related data is kept on
Fruits & Passion's servers.
Should you be concerned about the issue of confidentiality and the use of your
credit card on the Internet, you may order by phone through a Fruits &
Passion representative at 1-800-276-9952.
TECHNICAL QUESTIONS
1. Browsers
The www.fruits-passion.com web site is optimized for Netscape Navigator
and Microsoft Internet Explorer and is best viewed at a screen resolution of
1024 x768 or higher.
2. Cookies
Fruits & Passion uses "cookies" to enhance your experience of our site.
Cookies gauge which sections raise the most interest, thus allowing us to
personalize any future visits you make to the Site. Cookies, or "telltale
marks" are small text files which embed themselves on your hard drive from
some of the Site's pages. Cookies are harmless in the sense that they cannot
extract any information from your hard drive, over which you have complete
control. Fruits & Passion uses Cookies to determine site traffic and convey
useful information to its Marketing department. Cookies do not systematically
provide Fruits & Passion with any personal information about you, and you
can opt to stop receiving Cookies at any time by simply modifying your computer
configuration.
Q&A
1. Careers
Fruits & Passion job offers are posted on our Corporate Site in the Careers section, and may also occasionally be posted on external job search sites.
2. Shopping
How do I place a product into my shopping basket?
To place a product into your shopping basket, just choose the product from among
our product selection, select the available fragrance or option (if
applicable), and indicate the quantity. After that, you just need to click on "Add to basket" and the product will be automatically added.
How do I place an order?
To place an order, follow these five easy steps. Once you've accessed your
shopping basket:
- Click on Check out.
- Select the destination country using the drop-down menu.
- Complete the delivery address fields. You may use this step to indicate a
delivery address different from the billing address if your order is intended
as a gift.
- Verify the information appearing in the Review section and
enter your promotional code, if applicable.
- Re-verify the address information and indicate your method of payment. If you
would like your parcel to contain a message or greeting, type your text into
the Comment box. Click once on Check out and
wait for the confirmation message.
Having problems with the site? Need more information or follow-up on a
current order? Click here, send us an e-mail at infoweb@fruits-passion.com, or call Client Care, and one of our
representatives will be pleased to respond to your inquiry as soon as possible.